FAQs Categories
Welcome, how can we help you?
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Each dress is custom-made to perfection. Typically, it takes 8-12 weeks for production and delivery. We recommend placing your order at least 6 months before your wedding date to allow time for any necessary alterations.
Yes, we proudly offer a wide range of sizes, including plus-size gowns. Our dresses are tailored to fit brides of all shapes and sizes beautifully.
Yes, we do! If you need your dress sooner, we offer a rush order option. Depending on the dress style and availability, the rush production may take between 4-6 weeks. Additional fees may apply.
We recommend visiting a local tailor to get professionally measured. You can refer to our detailed size guide when placing your order. If you’re still unsure, our team is available to help guide you through the process.
Since all of our dresses are made to order, we unfortunately cannot accept returns or exchanges. However, if there is an issue with your order, please contact us immediately, and we will work to resolve it.
Only if you are located in Switzerland.
We recommend having your alteration made by a local seamstress for the perfect fit. We suggest scheduling alterations 1-2 months before your wedding.
To keep your dress in pristine condition, store it in a cool, dry place, away from direct sunlight. Use a breathable garment bag to protect it from dust. Avoid hanging heavy dresses for long periods to prevent stretching.
Yes, we ship worldwide! Shipping fees vary based on location, and international orders may be subject to customs duties or taxes. Please check with your local customs office for more information.